Seal Policy

What a Verified Seal Means

A TruGrade Verified Seal identifies a contractor that satisfied TruGrade's verification requirements at the time verification was granted. The seal invites homeowners to open the contractor's online verification record and review the status and information currently available.

The online verification record is authoritative. A physical or digital seal is valid only while its linked online record shows an active verification status.

Verification Must Be Earned

Paying a verification fee purchases an evaluation and does not guarantee passage, approval, a TruGrade Letter Grade, or issuance of a seal. A contractor must satisfy the applicable verification requirements and provide the information or evidence needed to establish compliance.

When revisions are permitted, a contractor may correct or supplement its submission for further evaluation. The opportunity to submit revisions does not guarantee that the contractor will pass. Passing verification is earned through compliance and rewarded with an active TruGrade Verified Seal.

Serialized and Nontransferable

Each authorized seal has a unique serial identity and QR code linked to the verified contractor's online record. A seal may be used only by the contractor to whom it was issued and may not be sold, assigned, shared, loaned, or transferred to another person or business.

Contractors may not remove, conceal, alter, replace, or interfere with a seal's serial number, QR code, verification link, or other authentication feature.

Proper Display and Homeowner Scanning

An active seal may be displayed on approved contractor vehicles, equipment, materials, profiles, or other locations consistent with TruGrade instructions. The seal must remain clear, complete, and scannable and must not be presented in a misleading context.

Contractors are encouraged to invite homeowners to scan the seal when arriving onsite. The QR code must lead homeowners to the current TruGrade verification record so they can confirm the contractor's seal status before work begins.

Prohibited Seal Use

Contractors and other persons may not:

• Display or distribute an expired, suspended, revoked, disabled, counterfeit, or otherwise invalid seal.
• Claim to be TruGrade verified when no active verification applies.
• Copy, reproduce, modify, or create a look-alike TruGrade seal without written authorization.
• Use another contractor's seal, serial number, QR code, verification record, or TruGrade Letter Grade.
• Redirect, replace, obscure, or manipulate the destination or information associated with a seal.
• Use a seal in a way that misstates the contractor, verification status, scope, TruGrade Letter Grade, or relationship with TruGrade.

Disqualification and Disablement

Displaying an invalid seal or claiming to be TruGrade verified when no active verification applies violates the privilege of seal use and will result in immediate disqualification and disablement of the associated seal or seals.

When a seal is disabled, expired, suspended, revoked, or otherwise declared invalid, the contractor must immediately stop claiming TruGrade verification and remove the seal from public display, advertising, vehicles, equipment, websites, social media, and other materials.

Lost, Stolen, or Damaged Seals

A lost, stolen, damaged, duplicated, or compromised seal must be reported to TruGrade promptly. TruGrade may disable the affected seal and determine whether a replacement or new serial identity is appropriate. A damaged or compromised seal may not be displayed if its identity or status cannot be reliably confirmed.

Ownership and Limited Permission

TruGrade names, marks, seal designs, verification graphics, serial systems, and related materials are protected property. An active verified contractor receives only a limited, revocable, nontransferable permission to display authorized seals in accordance with this policy.

Policy Changes

TruGrade may update this Seal Policy as verification and seal protections evolve. Updated versions will be posted on this page. Continued seal use after an update means the contractor accepts and must comply with the revised policy.

Contact

Questions about seal validity, replacement, display, or this policy may be sent through the contact information provided on the Contact Us page.

Last updated: September 28, 2026.