TruGrade support
Contact support
Tell us what happened, what you expected, and which homeowner, contractor, account, verification, or insurance feature you were using.
Send a support message
Logged-in customers can use the TruGrade contact form. Signing in connects the message to the customer's account and helps reduce spam.
What to include
- Whether you are a homeowner, contractor, or other customer.
- The page or feature you were using.
- What you tried to do and what happened instead.
- The exact error message, if one appeared.
- Your account email or contractor business name when relevant.
Do not send passwords, MFA codes, recovery codes, passkeys, full payment-card numbers, or private keys.
Support questions
Can I report a problem if I cannot log in?
Yes. First try password recovery. If access still fails, email support@trugrade.pro or call 888-543-1225.
Does TruGrade have a customer ticket portal yet?
The full customer ticket portal is being prepared. The existing logged-in contact form is the current support channel.