Security Policy

Protecting account information, personal information, contractor-verification records, and payment activity is an important part of operating TruGrade. We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, and misuse.

Secure Connections

TruGrade uses encrypted HTTPS connections to protect information transmitted between your browser and the website. Before entering account or personal information, confirm that you are visiting the official trugrade.pro domain.

Account Protection

Passwords are protected using secure password hashing and are not stored as readable text. TruGrade also uses multi-factor authentication, passkeys, recovery codes, and other account controls to reduce the risk of unauthorized access.

TruGrade representatives will never ask for your password, multi-factor authentication code, passkey, or recovery code.

Information Protection

TruGrade uses safeguards intended to limit access to personal, account, and contractor-verification information. Access is restricted according to operational need, and security-related activity may be monitored and recorded to help identify attempted misuse, unauthorized access, and other threats.

Additional information about how TruGrade collects, uses, shares, and retains personal information is available in our Privacy Policy.

Payment Information

Payment-card information is submitted directly to qualified third-party payment processors operating in accordance with Payment Card Industry Data Security Standard requirements. TruGrade does not store complete payment-card numbers or card security codes on its systems.

TruGrade may retain limited transaction records needed to identify a purchase, confirm payment status, provide the purchased service, process an adjustment or refund, and maintain appropriate business records.

Your Responsibilities

You are responsible for protecting your password, authentication devices, and recovery codes. Use a strong, unique password, keep your contact information current, and do not allow another person to use your account.

Notify TruGrade promptly if you believe your account has been accessed without permission or if you receive a suspicious message claiming to be from TruGrade.

No System Is Completely Secure

No website, database, transmission method, or storage system can be guaranteed to be completely secure. TruGrade works to reduce security risks and respond appropriately when a credible concern is identified, but absolute security cannot be guaranteed.

Report a Security Concern

If you believe a TruGrade account, website feature, or information system may have been compromised, email support@trugrade.pro.

Provide enough information for us to understand and investigate the concern, but do not send passwords, authentication codes, recovery codes, private keys, or complete payment-card information.